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Are we still able to switch regular 6gb to LTE 6gb? Or are those chances out the door now they have the $60 plan. |
is it possible to modify a set plan? I currently have the bbm social networking plan and planning to swap the bbm component and social networking for data. Planning to jump ships to either an android or iphone |
Depends on the CSR but you might have to change your plan completely |
whats the num for rogers retention? i tried their contact number on their website and i got forwarded to this CSR who was not open to any negotiations :( |
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retentions doesn't hand out credits anymore. On my old plan i had a $15 credit/month. I switched to the 6Gig LTE plan + extended 3 years, best they could do was waive admin fee, waive early upgrade fee, and waive first 2 months payment for my contract. Overall, I'm pretty happy. |
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How does a rogers customer go about getting into Bell's retention/loyalty team? Any help would be nice. |
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wasabisashimi - That's just the way it is mang, Rogers has for quite a while now shifted their focus to the high end customers only and have put many restrictions on what retentions can even do. It's not like some retention reps don't want to help out but they simply can't. Personally i'm just going to tough it out for a while longer and then cancel and go open a phone with my friends Bell store. I just spent 3 days talking to Rogers and spoke to people who didn't know the first thing about customer service. Heck they had to put me on hold for 15 mins just to answer my question on "how much will it cost me if I cancelled right now" even when she came back on the line they gave me the wrong answer. Finally ended up speaking with retentions and all they said was I'm on an older plan (BB Student Plan from 1.5 years ago) and they don't have anything that comes close to it. Fuck it. |
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My cancellation fee is 100$, so i will just spend my last 5 month with Roger on my 30$ tax in retention voice and text plan and say bye bye to rogers after being a 14yr customer. This is how rogers have become, unwilling to keep their customers by providing competitive pricing. |
exactly... loyalty does not seem to be a concern with big companies nowadays. why even bother having a retention department. |
contract has ended, should I stay or go? my plan is completely shit atm. 500mb data 250 min monthly my5 unlimited text free after 9 not sure if even free on weekends. voice msg caller id 82 bucks a MONTH |
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I just got it for 54+ tax for the superplan, 100 bonus daytime and caller id. no voice mail though......so this deal is very possible for you to get too. |
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300 Weekday min Evening & Weekends @ 5pm My 10 Canadawide Unlimited incoming 1 Gb data Unlimited text/picture messaging CID/Voicemail 1000 Can long distance $58.13 + HST |
does the superplan include caller id? if it doesnt and i add on a 20 dollar booster pack or w.e. they call it I would be back at 80 bucks taxed in or is there a cheaper add on for just caller id? |
IIRC callID outside of the package is $7 or $8 |
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i know the value pack thats at 12.95 has name display but that is waay too much to pay. |
they always give the 12 pack for 7 they just credit you the difference. |
^ i didn't get the value pack. they just gave me caller id / mini voicemail for $7. |
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250 mins Unlimited Evening and Weekends after 6pm Network Calling Free 500mb data Voicemail + Caller ID package Unlimited Text and Wifi Calling $67 after tax and other BS charges This wasn't even a retention plan, was a regular plan I signed up for 1.5 years ago. I think I might tough it out for a bit longer and just eat the cancellation charge and go to another company. It's not like other companies plans are so much cheaper for the same plan but I just can't stand Roger's customer service anymore and I don't want to support a company like this. |
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Your services include: *6GB Super Plan - 200 Weekday Minutes - Unlimited Evening & Weekend - Starting at 6pm - Unlimited Sent & Received Text, Picture & Video Messages - Unlimited Canada-wide MY10 Calling - 6GB of Data - Rogers One Number - 2500 Call Forwarding Mins - Conference Calling - Call Waiting *Value Pack - Call Display - Name Display - Enhanced Voicemail - Voicemail to Text - Mobile Backup - Ringbacks $61.50 before taxes my credits were left on and actually, it looks like I was given 12gb in error instead of 6. thats what my app shows so I'm gonna go a little over and see if I get charged anything extra |
After reading so many people's plans, it's kinda unbelievable how much we are paying for cell phone services. $60 - 80 a month is quite a lot of money. Makes me think back to the days we I was paying $15 - 20 and that was consider pretty expensive. |
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